At a glance
Client: Expert Time (timee.sa) · Market: Saudi Arabia · Year: 2024–2025 Sector: an online platform selling services and packages.
The challenge
The client wanted one platform to sell its services and packages to customers across the Kingdom. Customers had to be able to buy, pay and track their orders from their own account. The team needed to run services, customers and content from a single dashboard. And the platform had to serve people who speak Arabic, English and Urdu.
What we did
We built the whole platform: analysis first, then user experience design, then development.
- Analysis and documentation came first, in 10 days, before any design.
- The full interface design took 15 days and was finished before coding began.
- Visitors browse services and packages, add them to a cart and pay online.
- Signed-in customers see their invoices, the status of each service and their renewal dates.
- Discount coupons, reviews and notifications about new offers.
- Live chat and a WhatsApp link.
- A dashboard with flexible roles and permissions, and reports exported as PDF.
- Every text and image on the site can be edited from the dashboard.
We also added features that were not in the original scope:
- A chat assistant that checks the FAQ first, then hands the visitor to an admin.
- A newsletter that goes out whenever a new service or offer is added.
- Required attachments for each service, named in all three languages.
The number
3 languages Arabic, English and Urdu, across the site, the dashboard and the attachments.