Visitors ask in their language. The narrator answers from your sources.
A drawn narrator tells the story behind each panel, in text and audio. When a visitor asks a question, it answers from the museum's own content, in 10 languages.
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The problem
A panel carries two lines in one or two languages. Visitors who can't read them walk past, or wait for a guide who may not speak their language.
How it works
- A QR code on every panel. Visitors scan it with their phone. No app to install.
- Choose a language once. It's remembered, so every panel after that opens in the same language.
- Read or listen. Each story comes as text and in the narrator's voice.
- Ask the narrator. Visitors type a question in their own language and get an answer drawn only from the museum's sources.
The narrator
- Prepared answers play as a high-quality video of the character speaking, recorded in advance.
- New questions get an instant reply from the same character, in the same voice.
- Audio starts in about 1.7 seconds in our tests, down from 15.
- Replies stay on topic. The narrator doesn't reveal source files or system details.
Fact sheet
- Languages
- Arabic, English, French, Turkish, Russian, Urdu, Hindi, Bengali, Indonesian, Uzbek
- Devices
- The visitor's phone and the large screen in the hall
- Testing
- 13 of 13 end-to-end tests passed across all 10 languages
- Example
- A heritage visitor centre: 14 panels in 10 languages
- Markets
- Saudi Arabia and Egypt
Questions
Can the narrator answer from outside the museum's content?
No. It answers only from the sources the museum provides, and says so when it can't find the answer.
Is a new video generated for every question?
No. Video is for prepared answers. New questions get an instant reply from the same character.
Do visitors need an app?
No. They scan the QR code and the page opens in their phone's browser.